contact us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right.

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

Blog

Tessa's Take: How Net-A-Porter Offers Incredible Value to Its Customers

Tessa Stuart

net a porter

Last week I was invited to Net-A-Porter's offices for a fashion show. (Thank you very much, Alix Partners.) How does Net-A-Porter offer incredible value to its customers? With most items costing three figures, it's not exactly Primark.  

I couldn't fathom it out, until a young professional woman from Alix Partners told me how:

"I shop online from my desk. It has the designers I like, and the clothes I need for work. I buy two of everything. It arrives at my office the next day. I try it all on in the disabled loos - if it looks good there, then I know it works! I send back the size that doesn't fit, using our office despatch facility, and I'm done. I hate wasting my Saturdays shopping, I don't like shop assistants bothering me, I don't like to clothes shop with friends. Net-A-Porter is a godsend."

Net-A-Porter's huge value to her is in her precious time saved. Now she's an evangelist for them.

What's your value to your customers?